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Hansen Customer Commitment

Privacy Policy

Your Privacy Matters to Us

This Privacy Policy describes how Hansen Heating, Plumbing & Air Conditioning ("Hansen," "we," "us," or "our") collects, uses, and discloses your personal information when you visit our website, contact us, or use our services.

Last Updated: June 5, 2025

Information We Collect

We may collect the following types of information:

Personal Information

  • Contact information (name, address, email address, phone number)
  • Billing and payment information
  • Property information related to HVAC or plumbing services
  • Service history and preferences
  • Information you provide when communicating with us

Automatically Collected Information

  • Device information (IP address, browser type, operating system)
  • Usage data (pages visited, time spent on site, clicks)
  • Location information when you access our website
  • Cookies and similar tracking technologies

How We Use Your Information

We use your information for purposes including:

  • Providing and improving our services
  • Processing payments and completing transactions
  • Communicating with you about appointments, services, and promotions
  • Responding to your inquiries and service requests
  • Analyzing website performance and user experience
  • Complying with legal obligations
  • Protecting against fraud and unauthorized transactions

Information Sharing

We may share your information with:

  • Service providers and contractors who perform services on our behalf
  • Business partners for services you request (such as financing companies)
  • Professional advisors (attorneys, accountants, etc.)
  • Government authorities when required by law
  • Potential buyers in the event of a business transaction (merger, sale, etc.)

We do not sell your personal information to third parties.

Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information:

  • Access to personal information we maintain about you
  • Correction of inaccurate personal information
  • Deletion of your personal information in certain circumstances
  • Restriction of processing of your information
  • Portability of your information
  • Objection to certain processing activities

To exercise these rights, please contact us using the information in the "Contact Us" section.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our website, analyze usage, and assist in our marketing efforts. You can control cookies through your browser settings and other tools.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or alteration. However, no data transmission or storage system can be guaranteed to be 100% secure.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law or for legitimate business purposes.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make material changes, we will post the updated policy on this page and update the "Last Updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Hansen Heating, Plumbing & Air Conditioning
11860 E Main St
Huntley, IL 60142
Phone: (847) 669-5000
Email: info@hansenservices.com

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How We Protect Your Information

At Hansen, we take data privacy and security seriously. We implement various measures to ensure your information remains protected while using our services.

Our Privacy Practices Include:

  • Secure encryption for sensitive data
  • Limited access to personal information
  • Regular security assessments and updates
  • Employee privacy training and compliance
  • Secure payment processing systems

We only collect information that's necessary to provide you with the best service possible and handle your HVAC and plumbing needs effectively.

Your Rights As A Customer

We respect your rights regarding your personal information.

  • Request access to your personal data
  • Correct inaccurate information
  • Request deletion in certain circumstances
  • Opt out of marketing communications
  • Ask questions about our privacy practices
  • File a complaint if you believe your privacy rights have been violated

Third-Party Information Sharing

We understand the importance of keeping your information within trusted circles. We may share information with third parties only in specific circumstances.

When information may be shared:

  • With service providers who help us operate our business
  • With manufacturers for warranty registration
  • With financing partners (only with your explicit consent)
  • To comply with legal obligations
  • To protect our rights, property, or safety

Have questions about our privacy practices? Contact us today and we'd be happy to address any concerns.

Customer Reviews & Testimonials

Find out why homeowners in Huntley, IL and the surrounding areas trust Hansen Heating, Plumbing, and Air Conditioning for reliable HVAC, plumbing, and air conditioning services. Our customers appreciate our dedication to comfort, efficiency, and exceptional service—every time.

Hansen serves Huntley, IL and surrounding areas

Serving Huntley, IL & Surrounding Areas

As a proud Huntley Chamber of Commerce member, we are committed to serving our local community. Our residential HVAC and plumbing services extend to:

Contact Us
Serving Huntley, IL & Surrounding Areas Serving Huntley, IL & Surrounding Areas Serving Huntley, IL & Surrounding Areas

Common Privacy Questions

Frequently Asked Questions About Privacy

Hansen employs industry-standard security measures to protect your personal information, including secure servers, firewalls, encryption, and physical security controls. We regularly review and update our security practices to maintain the safety of your information.

We share information only as outlined in our Privacy Policy. This may include service providers who help us deliver services to you, business partners for services you specifically request (like financing), and when required by law. We never sell your personal information to third parties for marketing purposes.

We retain your information for as long as necessary to provide you with services, comply with legal obligations, resolve disputes, and enforce our agreements. For service records, we typically maintain this information to support warranty claims and service history needs.

You can update or correct your personal information by contacting our customer service team at (847) 669-5000 or by emailing info@hansenservices.com. We're happy to help ensure your information is accurate and up to date.

When you request a service, we collect information necessary to provide that service, including your contact details, service address, equipment information, service history, and payment information. This helps us properly diagnose issues and provide appropriate solutions for your home comfort needs.

Yes, Hansen uses cookies and similar tracking technologies on our website to enhance your browsing experience, analyze site traffic, personalize content, and assist in our marketing efforts. You can control cookie settings through your browser preferences.

You can opt out of marketing communications at any time by clicking the "unsubscribe" link in our emails, texting "STOP" to our text messages, or by contacting our office. We respect your communication preferences and will promptly process your request.

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