These Terms and Conditions govern the relationship between Hansen Heating, Plumbing & Air Conditioning ("Hansen," "we," "us," or "our") and our customers ("you," "your") when using our services or visiting our website.
Last Updated: June 5, 2025
By using our services or website, you agree to these Terms and Conditions. If you do not agree to all of these terms, you should not use our services or website.
Hansen is not responsible for:
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective upon posting to our website. Your continued use of our services after changes indicates your acceptance of the revised terms.
These Terms and Conditions are governed by the laws of the State of Illinois. Any disputes shall be resolved in the courts of McHenry County, Illinois.
If you have questions about these Terms and Conditions, please contact us at:
Hansen Heating, Plumbing & Air Conditioning
At Hansen, we're committed to providing exceptional service and value. Our service terms are designed to ensure clarity and satisfaction for every customer.
Our technicians are background-checked, drug-tested, and continuously trained to ensure your safety and satisfaction.
We stand behind our work with solid guarantees.
Our maintenance agreement members receive priority service and additional benefits beyond our standard terms and conditions.
Ask about our Club Hansen Membership to learn more about these enhanced service terms and benefits.
Find out why homeowners in Huntley, IL and the surrounding areas trust Hansen Heating, Plumbing, and Air Conditioning for reliable HVAC, plumbing, and air conditioning services. Our customers appreciate our dedication to comfort, efficiency, and exceptional service—every time.
As a proud Huntley Chamber of Commerce member, we are committed to serving our local community. Our residential HVAC and plumbing services extend to:
East Dundee
Huntley
Inverness
Sleepy Hollow
Woodstock
We understand that schedules change. Please provide at least 24 hours notice when rescheduling to avoid a potential rescheduling fee. For major installations, 48 hours notice is required. Emergency situations will be handled on a case-by-case basis.
We provide a 90-day warranty on labor for repairs. Parts are covered according to manufacturer warranties, which vary by component. New equipment installations include manufacturer warranties that typically range from 1-10 years depending on the system and may require annual maintenance to remain valid. Our team can provide specific warranty details for your equipment during your service.
We accept cash, checks, and all major credit cards (Visa, MasterCard, Discover, and American Express). We also offer financing options through Service Finance Company for qualified customers. Payment is typically due upon completion of service unless you've arranged financing or have an account with prior approval for billing.
Your satisfaction is our priority. If you're not completely satisfied with our service, please contact us within 5 business days. We will return to address your concerns at no additional charge. Our goal is always to make it right and ensure you're happy with our work.
Yes, emergency service calls outside of regular business hours (evenings, weekends, and holidays) incur an additional service fee. This fee covers our technicians' overtime and after-hours availability. Club Hansen Members receive discounted emergency service fees. Our dispatcher will inform you of any additional charges before scheduling the service.
Our standard service call includes a diagnostic fee that covers the technician's time to inspect, diagnose, and recommend solutions for your HVAC or plumbing issue. If you approve the recommended repairs, the diagnostic fee is often applied toward the cost of the repair. Club Hansen Members receive discounted or waived diagnostic fees depending on their membership level.
Yes, a responsible adult (18 years or older) must be present at the beginning of the service call to provide access and discuss the issue with our technician. For longer jobs, arrangements can sometimes be made for the technician to complete work after you've approved the service and provided secure access to the necessary areas.
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